Terms and Policies

————————————————————————————

Index
1. Terms & Conditions
2. Privacy Policy
3. Cookies Policy
4. Legal Notice

————————————————————————————

1. Terms & Conditions

1.1 Cancellations

•  cancellations must be made through the booking portal of Bokun.

• Cancellations should be requested at least 24 hours before the activity’s scheduled date to be eligible for a refund.

• Late cancellations (less than 24 hours before the activity) are non-refundable.

2.1 Refunds

If a cancellation is made at least 24 hours in advance, you will receive a full refund via the original payment method.

• No refunds will be issued for late cancellations or no-shows.

• In the event of unforeseen circumstances (such as weather conditions or force majeure), we will provide alternative options or a full refund.

3.1 Rescheduling & Modifications

Changes to your booking (such as rescheduling) must be made via Bokun’s booking portal or by contacting us directly.

• Rescheduling is subject to availability.

• Rescheduling requests within 24 hours of the activity are not guaranteed.

• Some rescheduling requests may be subject to additional charges, depending on availability and price changes.

4.1 Exceptional Cases

• If an activity is canceled by us due to operational reasons, you will be entitled to a full refund or a reschedule option.

• Refund requests outside the standard policy may be reviewed on a case-by-case basis.

5.1 Contact Us

• For any questions or special requests regarding cancellations or refunds, please reach out to our support team.

——————————————————————

2. Privacy Policy

2.1. Data Controller

VOYAGE
60 Rue François 1er
Paris, France
Email: privacy@voyage.one

2.2 Information We Collect

• We may collect:

  • Name, email address, phone number

  • Travel preferences and request details

  • Technical data (IP address, browser, device, usage)
    
    

2.3 How We Collect Your Data

• Your data may be collected when you:

  • Submit a request or booking

  • Contact us directly

  • Subscribe to communications

  • Browse our website
    
    

2.4 Legal Basis for Processing

Processing is based on:

• Contractual necessity (to deliver services)

• Legitimate interest (to improve services and website performance)

• Your consent (for marketing and non-essential cookies)

• Legal obligations where applicable
  
  
  

2.5 How We Use Your Data

• Your data is used to:

  • Manage and deliver your bookings or requests

  • Communicate with you

  • Personalize your experience

  • Improve our services and website

  • Comply with legal requirements
    
    

2.6 Sharing of Data

We do not sell your personal data.

We may share necessary information with:

• Experience providers and partners

• Payment processors

• Technical and hosting providers

We may also disclose information where required by law.

2.7 Data Retention

Your data is retained only for as long as necessary to fulfill the purposes described above and to comply with legal and regulatory obligations.

2.8 Data Security

We implement appropriate technical and organizational measures to protect your data. However, no system can guarantee absolute security.

2.9 Your Rights

In accordance with GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Withdraw your consent at any time

• Request data portability

You also have the right to lodge a complaint with:

CNIL (Commission Nationale de l’Informatique et des Libertés)
www.cnil.fr

To exercise your rights: privacy@voyage.one

2.10 International Transfers

Some service providers may process data outside the European Economic Area (EEA). In such cases, appropriate safeguards are implemented.

2.11 Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices.

2.12 Cookies

For more information on cookies and tracking technologies, please refer to the Cookies Policy below.

——————————————————————


3. Cookies Policy

3.1 What Are Cookies

Cookies are small text files stored on your device to improve your browsing experience and enable certain website functionalities.

3.2 Types of Cookies We Use

Strictly Necessary Cookies
Essential for the operation of the website

• Analytics Cookies
  Used to measure and improve website performance

• Functionality Cookies
  Remember your preferences (e.g. language, region)

• Marketing Cookies (if applicable)
  Used to deliver relevant content or measure campaign performance
  
  

3.3 Consent

In accordance with CNIL guidelines:

• Non-essential cookies are used only with your prior consent.

• You may accept, reject, or customize cookies when visiting the website.

• You may withdraw or modify your consent at any time via the cookie preferences tool.
  
  

3.4 Managing Cookies

You can manage cookies via:

• The cookie consent banner

• Your browser settings

Disabling certain cookies may affect website functionality.

3.5 Third-Party Cookies

Some cookies may be placed by third-party services (such as analytics providers), which process data according to their own policies.

3.6 Cookie Duration

Cookies may be:

• Session cookies (deleted when the browser is closed)

• Persistent cookies (stored for a limited period depending on their purpose)
  
  

——————————————————————


4. Legal Notice

4.1 Company Information

VOYAGE
Paris, France

[Insert legal entity name]
[Insert legal form — e.g. SAS / Entrepreneur individuel]
[Insert registered address]
[Insert SIRET number]
[Insert VAT number, if applicable]

VOYAGE  is a legal entity SASU. Registered with R.C.S. Paris 981 866 270. TVA FR16981866270. Professional Liability Insurance HISCOX HSXIN320051033

• Email: privacy@[companyname].com

• Phone: +1 (123) 456-7890

• Address: 123 Business Road, City, Country