Privacy Policy

At VOYAGE, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website, services, and when you interact with us through our newsletters, bookings, and customer services.

1. Data Collection

We collect personal data when you:

  • Book a tour or service via our reservation system (Bokun)

  • Subscribe to our newsletter or receive promotions

  • Contact us for inquiries or customer support

The personal data we collect may include:

  • Booking Information: Name, email address, phone number, payment details (via Bokun)

  • Newsletter Subscription: Name, email address

  • Communication with Us: Email correspondence, phone calls, or chat conversations

  • Data Collection via Bokun

    When you book a service on our website, we use Bokun to process your reservation. Bokun collects and processes personal data such as:

    • Booking details: Name, email, phone number, booking date, and other travel-related information.

    • Payment information: Credit card details, billing address, and payment confirmation.

    • Other personal information: Any other data required for processing the booking, such as passport information, dietary restrictions, or special requests.

2. Purpose of Data Collection

We collect and use your personal data for the following purposes:

  • Booking and Reservation: To process and confirm bookings and provide necessary services related to your reservation through Bokun.

  • Newsletters and Promotions: To send you newsletters, updates, promotions, and discounts regarding our services.

  • Customer Support: To address any inquiries or issues you may have and to improve our customer service.

By subscribing to our newsletter, you consent to us using your personal data (name and email address) for sending newsletters, promotional emails, and special offers. You may withdraw your consent at any time by unsubscribing via the link in the emails we send.

3. Legal Basis for Data Processing

We process your data on the following legal grounds:

  • Contractual Necessity: The processing of personal data for booking services via Bokun is necessary for the performance of the contract.

  • Consent: Your consent is required for receiving newsletters, promotions, and other marketing communications.

  • Legitimate Interest: To provide customer support, improve our services, and prevent fraud.

4. Sharing of Personal Data

We may share your personal data with the following third parties:

  • Bokun: For processing bookings and reservations.

  • Email Marketing Services: For sending newsletters and promotional emails (e.g., Mailchimp).

  • Payment Processors: For processing payments made via our reservation system.

All third-party services are obligated to handle your data in accordance with GDPR.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For instance:

  • Booking and reservation data will be retained for a period necessary to complete the service and follow up with you after the booking.

  • Newsletter subscribers will retain their data until they unsubscribe.

6. Your Rights

Under GDPR, you have the following rights:

  • Access: You can request access to the personal data we hold about you.

  • Rectification: You can request corrections to any inaccurate data.

  • Erasure: You can request the deletion of your data when it is no longer necessary.

  • Portability: You can request a copy of your data in a commonly used format for transfer to another service provider.

  • Withdrawal of Consent: You can withdraw your consent for marketing communications at any time by clicking the "unsubscribe" link in our emails.

  • Object to Processing: You can object to processing your data for marketing or other legitimate interests.

To exercise these rights, please contact us at info@voyageworld.fr

7. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes using encrypted payment systems and secure servers for your personal data.

8. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that adequate protections are in place to safeguard your privacy rights. This includes using Standard Contractual Clauses or ensuring that third-party services are GDPR-compliant.

9. Cookies

We use cookies on our website to enhance your user experience. For more information on how we use cookies, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes via email or a notice on our website.